Inquiring leadership – The listening leader
"If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes." – Albert Einstein
Ask don’t Tell - Ask questions-
80/20 rule applies: you should be listening 80% and talking 20% - Monitor yourself
Different types of questions:
Dream and Discovery questions: Considering what’s most important – what’s the vision and the values
What are your top values? If it was your way how would that be?
Guide them as a Tutor asking questions, who may know the answer or have an idea of the path to get to the solution
The frame holds the picture: How you frame a question is just as important as the question.
Where you listen? - Is it a safe space? Who’s in the room? Can them sharing be used against them later?
Body Language and Position – are you hovering over them vs on the same level
Use this as a manner of which to lead when the situation is appropriate. It is importat to manage your responses to answers and be mindful of making judgments. It can cause the conversation to go sour and not lead to the outcomes that you desire. Also be mindful of this is not an attempt to suppress your opinion or ideas but rather a strategy to better understand the situation and help that person to come to a solution or idea. In many situations that person you are looking to help or engage will turn and ask you “What do you think?” be wise, be concise, be 20%.
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